jeju Casino & Sportsbook Data Care

This page describes what we collect when you use jeju and how we keep that data protected. Our commitment is transparent: we collect only the information necessary to verify your identity, process payments, and deliver our gaming service. We do not sell your data, and we limit access to third parties only where essential for payment processing or legal compliance.

We operate under jurisdiction-restricted access rules. Our services are available only where local law permits. All data handling on jeju follows applicable privacy regulations and our own strict internal standards. This policy covers account holders across Jakarta, Surabaya, Bandung, Medan, and Semarang who access jeju through any device or network.

What Data We Collect on jeju

We collect data in three categories: identity verification, payment information, and activity logs. For identity verification, we require your legal name, date of birth, and government-issued ID number (e.g., national identity card or passport). We also ask for a selfie holding your ID to confirm the identity match in real time. This information is collected once during account creation and stored securely on our servers.

For payment processing, we collect the payment method you choose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct bank account (mobile banking, local payment, online payment, e-wallet). We do not store your full payment credentials on jeju. Instead, we store a secure reference token that links your account to your payment provider. Your actual bank account number or wallet details are processed by the payment provider, not by us.

Activity logs include your login timestamps, game sessions, tournament participation, and withdrawal requests. We use these logs to detect fraud, resolve disputes, and comply with regulatory requirements. Activity logs are retained for up to seven years, in line with financial regulation standards in supported jurisdictions.

We do not collect demographic profiling data on jeju

We do not track your browsing history, social media profiles, or third-party app usage. The only data we collect is what you provide directly or what is necessary to process your account and payment requests.

How We Use Your Data on jeju

Our primary use of your data is to deliver jeju's core services: account verification, payment processing, tournament tracking, and withdrawal approval. When you submit a KYC (Know Your Customer) request, we use your identity data to verify that you are who you claim to be and to confirm your eligibility to withdraw funds. This verification protects both you and jeju from fraud and regulatory breach.

We use your payment data only to process deposits and withdrawals. When you request a withdrawal, we match your withdrawal account details to your registered identity to ensure the funds go to the correct account holder. We do not use payment data for marketing, profiling, or secondary purposes.

We use activity logs to monitor for unusual account behaviour (e.g., multiple failed login attempts, rapid transaction patterns, geolocation anomalies). If we detect suspicious activity, we may flag your account for review or contact you via email to confirm that the activity was authorised. Activity logs also help our support team resolve disputes and answer questions about your account history.

Third Parties & Data Sharing on jeju

We share your data with third parties only where necessary to deliver jeju's service. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive only the information required to complete your transaction. These processors operate under their own privacy policies, which we encourage you to review.

We may share your data with law enforcement or regulatory authorities if required by law. This includes requests from financial crime units, tax authorities, or gambling regulators in supported jurisdictions. We do not share data with third parties for marketing, advertising, or commercial purposes.

Note: Our servers may be located outside your jurisdiction. By using jeju, you acknowledge that your data may be processed and stored in regions governed by different privacy laws. We undertake to maintain equivalent security and confidentiality regardless of server location.

Cookies & Tracking on jeju

We use cookies to store your session token, language preference, and device recognition. These cookies are essential for jeju to function: without them, you would need to log in on every page load. We do not use cookies to track you across other websites or apps.

Our cookies expire when you close your browser (session cookies) or after 30 days of inactivity (persistent cookies). You can delete cookies manually through your browser settings. Deleting cookies will require you to log in again but will not affect your account or data stored on our servers.

Your Rights & Data Access on jeju

We at jeju recognise your right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by submitting a data-access request through our support team. Requests are typically processed within 10 business days. You can update your registered name, email, or payment method at any time through the Account menu on jeju.

You can request deletion of your account at any time. If your account has no outstanding withdrawals or disputes, we will delete your identity and payment data within 30 days. Activity logs may be retained longer if required by law or for dispute resolution. Deletion is permanent: you will not be able to recover your account or its history after deletion.

Data Security Practices on jeju

We use industry-standard encryption (TLS 1.2+) to protect data in transit between your device and our servers. All stored data is encrypted at rest using AES-256 encryption. We maintain firewall protection, intrusion detection, and regular security audits. Our infrastructure includes automated backups to prevent data loss.

Our team members have access to your data only on a need-to-know basis. We conduct background checks on staff and restrict access through role-based permissions. We maintain detailed logs of who accesses your data and when, for audit and investigation purposes.

Despite our security measures, we cannot guarantee absolute protection from data breaches. If we discover unauthorised access to your data, we will notify you by email within 72 hours and describe the steps we are taking to remediate the breach. You should contact us immediately if you suspect your account has been compromised.

Note: We strongly recommend enabling two-factor authentication on your jeju account. This adds an extra layer of security and makes it much harder for unauthorised users to access your account, even if they obtain your password.

Contact & Policy Updates on jeju

If you have questions about how we handle your data, contact our support team via in-app live chat (08:00–23:00 Jakarta time daily) or email. Our team operates in English and Indonesian and can address privacy concerns, data-access requests, and account security issues.

We may update this privacy policy from time to time. Material changes will be announced via email and in-app notification. Your continued use of jeju after an update means you accept the new policy. We encourage you to review this page periodically to stay informed of our data practices.

We at jeju remain committed to protecting your privacy and operating transparently. Our data practices centre on necessity, security, and respect for your rights. Services are available only where local law permits. If you have concerns about data privacy or our compliance with applicable regulations in your jurisdiction, please contact us without delay.